TESTHEON Practice Lab
AdvancedPW-TKT-00540 minutesPlaywright

View deterministic activity and reset tickets

A safe support-history exercise must never read a real system and reset must remove session overlays.

  • api
  • reset
  • assertions

Objective

What to automate

Open a ticket history, create or edit a ticket, then reset the sandbox.

Preconditions and test data

Preconditions

  • Use a fresh isolated Practice Lab browser context.
  • Open the fixture identified by FX-TKT-001.

Test data

  • history: deterministic
  • reset: current session

Expected result

The history is visible and reset restores the seeded queue.

Open practice pageRead related guide

Progressive hints

Hint 1

Use View history from a ticket row.

Hint 2

Read the visible synthetic activity entries.

Hint 3

Select Reset ticket sandbox and recheck the total.

I’ve tried it — show solution
  1. Use View history from a ticket row.
  2. Read the visible synthetic activity entries.
  3. Select Reset ticket sandbox and recheck the total.

The deliberately failing starter is in tests/ticketing.spec.ts inside the TypeScript starter ZIP.